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Pamela Stewart, Advice Direct Scotland

Omni Channel Contact Centre

Advice Direct Scotland is a registered charity providing advice and information by way of omni channel contact centres based in Glasgow's Merchant City and Stornoway in the Isle of Lewis. Our current funders include Scottish Government, UK Government and Glasgow City Council.

Our subsidiary, Social Enterprise Direct, provides this omni channel facility to other organisations – however big or small. Our current customers include ScottishPower, NHS England and Wales and People’s Energy. The profit generated within the Social Enterprise is gifted back to the charity.