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What's new?

SWIB website Terms & Conditions have changed

Our website Terms & Conditions (T&Cs) have changed in relation to services and items purchased through this site, in order that we comply with the most recent EU Directive on distance selling. We have also made some related changes to the website.

The changes can be summarised as:

  • your rights to a refund should you no longer wish to proceed with a transaction are increased from 7 to 14 days
  • your refund (if valid) will be paid within 14 days (or when an item is returned) instead of 30 days
  • we have provided a form for you to request a refund, although we will still accept telephone cancellations of event bookings
  • we have added links to the T&Cs when you make a booking, apply to join or buy an item from the swib shop
  • we have added a link to the refund form at the foot of every page of the site to make it easy to access (the link is Returns and Refunds)

swib's site is already compliant with other aspects of these new regulations.

You will find the revised T&Cs here which explain what can and can't be refunded, and you will find the refund form here.

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