Updated Terms & Conditions
swib has updated its terms and conditions to clarify how refunds are handled when a paid-for event is booked through Eventbrite.
Eventbrite refunds are requested through that site, and Eventbrite's policies mean that the booking fee is deducted from the amount paid.
Accordingly, the Terms & Conditions now state:
Requesting your refund Except for events booked through Eventbrite, refunds should be requested using this form. Upon checking eligibility for a refund against our policy, Scottish Women in Business will arrange for the refund to be made based on the method of payment (e.g. card payments will be refunded onto the relevant card).
For events booked through Eventbrite, refunds should be requested using Eventbrite. If the refund is approved by SWIB, the amount refunded will be the cost of the ticket minus Eventbrite’s fees (this is Eventbrite policy).
Timescales Refunds will be made within 14 days or when an item is returned.
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